Privacy Policy for Mist Haven Wash

At Mist Haven Wash, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our site or use our car wash and detailing services.

Information We Collect

We collect various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This may include your name, email address, phone number, and vehicle details (make, model, license plate number) when you schedule an appointment, sign up for a service, or contact us directly.
• Payment Information: When you make a purchase, we collect payment details such as credit card numbers. This information is processed securely by third-party payment processors, and we do not store sensitive payment card details on our servers.
• Transaction Data: Details about the services you have purchased from us, including exterior wash, interior cleaning, waxing & polishing, undercarriage wash, tire shining, ceramic coating application, headlight restoration, engine bay cleaning, and full detailing packages.
• Usage Data: Information about how you access and use our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand user behavior and improve our online platform.

How We Use Your Information

Your information is used for various purposes, including:

• Providing and Maintaining Our Services: To process your bookings, perform car wash and detailing services, and manage your appointments.
• Processing Payments: To complete transactions for services rendered.
• Communication: To send you confirmations, updates, reminders, and respond to your inquiries.
• Marketing and Promotions: With your consent, we may send you information about new services, special offers, or promotions relevant to Mist Haven Wash. You can opt-out at any time.
• Improving Our Services: To analyze usage patterns, troubleshoot technical issues, and enhance the quality and range of our car wash and detailing offerings.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Sharing Your Information

Mist Haven Wash respects your privacy and does not sell or rent your personal data to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may engage trusted third-party companies and individuals to facilitate our services (e.g., payment processors, scheduling software, website hosting). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We regularly review our security procedures to consider new technologies and methods.

Your Data Protection Rights (GDPR and similar laws)

Depending on your location, you may have the following rights concerning your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details below.

Cookies and Tracking Technologies

Our site may use "cookies" and similar tracking technologies to enhance your experience. These are small files placed on your device to collect standard Internet log information and visitor behavior information. When you visit our sites, we may collect information from you automatically through cookies or similar technology. You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us:

• Mist Haven Wash
• 7890 Forest Canopy Drive, Unit 10B
• Vancouver, British Columbia, V6B 0M3
• Canada